Contemporary Business Communication Organizations

Question: Discuss about the Contemporary Business Communication Organizations. Answer: Introduction: Hearing and listening are thought to be the same event, but they are very different. The hearing is one of the five sense of human beings and is the ability perceiving of sounds and detection of the vibrations by the human ear. Listening is a process of communication which involves getting information from the speaker and eventually giving feedback. Both hearing and listening are effective ways of enhancing communication but not similar. (Rorem, 1963, pp. 28). However, this paper is going to look the differences between the two and show they can be used effectively in communication by people. Listening is voluntary implying that a person can choose who to share information. Listening is also known as active listening where people exchange information. The listener is the person who does the listening from the speaker and listening is a learned skill of the listener which occurs in people's minds. Listening to any speaker involves mind interpreting the message received by the ears. This skill requires more than one senses of human beings to be effective. It occurs where there are interpersonal communication and exchange of information occurs between two or more parties. There is one party sending the message as the other receives the information through active listening and eventually giving feedback on the satisfactory of the information received. Listeners have the power to choose from whom to listen, and the communication should occur in a place free from distraction to ensure that both parties can understand each other well. Listener my listen to a speaker to get some information or seek some clarification with the of reading a situation and making the relevant decision. The audience to show attentiveness during the period may ask questions to the speaker, make contributions and also agree with the message given. Listening depending on the means may or may not need a response. The listener must be keen and concentrate to the speaker to get the information correctly. A listener should have proper listening skills as it is a part of effective communications (Hunt Cusella, 1983). The hearing, on the other hand, is an involuntary meaning that a person can't choose what to hear and what not to hear. It involves only the hearing sense. During daily activities, people understand many things like hooting of cars, objects, noise, etc. The ears receive the information. Even though hearing is involuntary people may ignore the things they hear by not been keen and concentrating on them. These can make the individuals not get to know what the perceived information meant. The hearing is not applicable to all the people as deaf person lack this ability. The hearing is necessary for intrapersonal communication. It occurs within the persons' mind and enables a person to know what to do in a particular situation. The brain interprets the things people hear and give them meaning. Hearing helps people know what is happening in the environment (Masterton, Heffner, Ravizza, 1969, pp. 966-985). Finally, with the discussion it is clear that listening is ahead of the hearing. The hearing is something people have no control over since it is automatic yet listening is under the supervision of individuals as they can choose who to listen and who not to listen. It is also important to note that not all people have the skill of listening but all people can hear if they have no hearing impairments. Nonetheless, people should listen to speakers with concentration and keenly to understand the information correctly. References Hunt, G. T., Cusella, L. P. (1983). A field study of listening needs in organizations. communication education, 32(4), 393-401. Masterton, B., Heffner, H., Ravizza, R. (1969). The evolution of human hearing.The Journal of the Acoustical Society of America,45(4), 966-985. Rorem, N. (1963). Listening and Hearing.Music Journal,21(9), 28.